Term Conditions Page
1. Introduction 1.1
Welcome to the REWE Platform operated by REWE and its affiliates (individually and
collectively, "REWE", "we", "us" or
"our"). REWE takes seriously its responsibilities under
applicable privacy laws and regulations (the "Privacy Act") and is
committed to respecting the privacy rights and concerns of all users of our REWE website and mobile applications
("Platform") (we refer to the Platform and The services we provide on
our Platform are collectively referred to as the "Services"). User is
a user, including buyers and sellers, who register an account with us to use
the Services (individually and collectively, "User," "You,"
or "Your"). We recognise the importance of the personal data you
entrust to us and believe that it is our responsibility to properly manage,
protect and process your personal data. This privacy policy ("Privacy
Policy" or "Policy") is designed to help you understand how we
collect, use, disclose and/or process the personal data you provide to us
and/or we have about you, now and in the future , and to help you make an
informed decision before providing us with any of your personal data.
1.2 "Personal data" or "personal data" means data,
whether true or not, of an individual who can be identified from that data or
from other information that the organization has or may have access to. Common
examples of personal data might include name, ID number, and contact
information.
1.3 By using the Services, registering for an account with us, accessing
our Platform or accessing the Services, you acknowledge and agree that you
accept the practices, requirements and/or policies outlined in this Privacy
Policy and you hereby consent to our collection, use, disclosure and/or process
your personal data as described herein. If you do not agree to the processing
of your personal data as described in this Privacy Policy, please do not use
our Services or access our Platforms. If we change our Privacy Policy, we will
notify you, including by posting those changes or revised Privacy Policy on our
Platform. We reserve the right to modify this Privacy Policy at any time. To
the fullest extent permitted by applicable law, your continued use of the
Services or Platform, including placing any orders,
1.4 This Policy applies in conjunction with, and is not intended to
override, other notices, contractual terms, consent terms applicable to our
collection, storage, use, disclosure and/or processing of your personal data,
unless we expressly state otherwise.
1.5 This Policy applies to buyers and sellers using the Services, unless
expressly stated otherwise.
2. When does REWE collect personal data? 2.1 We will/may
collect personal data about you:
· when you register and/or use our services or platforms, or when you open
an account with us;
· When you submit any forms, including but not limited to application
forms or other forms related to any of our products and services, whether
online or in physical form;
· When you enter into any agreement or provide other documents or
information regarding your interactions with us, or when you use our products
and services;
· When you interact with us, such as by telephone (which may be recorded),
letters, faxes, face-to-face meetings, social media platforms and emails,
including when you interact with our customer service agents;
· When you use our electronic services, or interact with us through our
applications or use services on our platforms. This includes, but is not
limited to, through cookies that we may deploy when you interact with our
applications or websites;
· When you grant permission on your device to share information with our
app or platform;
· When you link your REWE account with your social media or other
external accounts or use other social media features in accordance with the
provider's policies;
· When you transact through our services;
· When you provide us with feedback or complaints;
· When you register for a contest; or
· When you submit your personal data to us for any reason
The above is not exhaustive, but rather lists some common situations in
which personal data about you may be collected.
3. What personal data will REWE collect?
3.1 The personal data that REWE may collect include but are not limited to:
· Name;
· Email address;
· Date of Birth;
· Billing and/or shipping address;
· Bank account and payment information;
· Phone number;
· Gender;
· Information sent from or related to the device used to access our
Services or Platform;
· Information about your network and the people and accounts you interact
with;
· Photographs or audio or video recordings;
· Government-issued identification or other information we need for due
diligence, know-your-customer, identity verification, or fraud prevention;
· Marketing and communication data, such as your preferences for receiving
marketing from us and third parties, your communication preferences and history
of communication with us, our service providers and other third parties;
· Usage and transaction data, including details about your searches,
orders, advertisements and content you interact with on the Platform, and other
products and services relevant to you;
· Location data;
· any other information about the user when the user registers to use our
service or platform and when the user uses the service or platform, and
information related to how the user uses our service or platform; and
· Aggregate data about content that users engage with.
3.2 You agree not to submit any inaccurate or misleading information to us
and you agree to notify us of any inaccuracies or changes to such information.
We reserve the right, in our sole discretion, to request further documentation
to verify the information you have provided.
3.3 We may access your information if you use your social media account
("Social Media Account") to register as a user of our Platform, link
your REWE account to your social media account or
use any REWE social media features Your social media
account provider has been voluntarily provided to your social media account
provider in accordance with that provider's policy, and we will manage and use
any such personal data in accordance with this policy at all times.
3.4 If you do not want us to collect the above information/personal data,
you can opt-out at any time by notifying our Data Protection Officer in
writing. For more information on opting out, please see the section below
titled "How do you withdraw consent, request access, or correct the
information you provide us?" . However, please note that opting out or
withdrawing your consent to our collection, use or processing of your personal
data may affect your use of the Services and Platform. For example, opting out
of collecting location information will cause its location-based functionality
to be disabled.
4. Collection of other data
4.1 As with most websites and mobile applications, the information sent by
your device may include data about you recorded by web servers as you browse
our platform. This typically includes, but is not limited to, your device's
Internet Protocol (IP) address, computer/mobile device operating system and
browser type, mobile device type, mobile device characteristics, Unique Device
Identifier (UDID) or Mobile Equipment Identifier (MEID) For your mobile device,
the address of the referring website (if any), the pages you visit on our
website and mobile applications and the time of visit, and sometimes a
"cookie" (which can be disabled using your browser preferences) Helps
websites remember your last visit. If you are logged in, this information will
be associated with your personal account.
4.2 Our mobile applications may use technologies such as GPS, Wi-Fi, etc.
to collect precise information about the location of your mobile device. We
collect, use, disclose and/or process this information for one or more purposes,
including but not limited to location - where you request or provide you with
relevant content based on your location or allow you to share your location
with other users Services, as part of Services under our Mobile Application.
For most mobile devices, you can revoke your consent for us to obtain your
location information through your device settings. If you have any questions
about how to disable your mobile device's location services, please contact
your mobile device service provider or device manufacturer.
4.3 Much of the same information (including but not limited to IP) is sent
to us when you view a page on our website or mobile application, when you view
content and advertisements and access other software on our platform or through
the Services address, operating system, etc.); however, your device does not
send us information about the content installed on the Services and Platform,
ad viewing and/or software, and when, other than page views.
5. Cookies
5.1 From time to time, we or our Authorised Service Providers and
Advertising Partners may use "cookies" or other features to allow us
or third parties to collect or share information about your use of our Services
or Platform. These features help us improve our platform and the services we
offer, help us deliver new services and features, and/or enable us and our
advertising partners to provide you with more relevant content, including
through remarketing. "Cookies" are identifiers stored on your
computer or mobile device that record data about your computer or mobile
device, how and when the Services or Platforms are used or accessed, how many
people are there, and other activities within our Platforms. We may associate
cookie information with personal data. Cookies also link to information about
the items you choose to buy and the web pages you view. This information is
used to track your shopping cart, provide content specific to your interests,
enable our third-party advertising partners to serve advertisements on sites
across the Internet, perform data analysis and monitor service usage.
5.2 You can refuse the use of cookies by selecting the appropriate
settings on your browser or device. However, please note that if you do this,
you may not be able to use the full functionality of our platform or services.
6. How do we use the information you provide to us?
6.1 We may collect, use, disclose and/or process your personal data for
one or more of the following:
· Consider and/or process your applications/transactions with us or your
transactions or communications with third parties through the Services;
· To administer, operate, provide and/or manage your use of and/or access
to our Services and our Platform (including but not limited to remembering your
preferences), and your relationship with us and user account;
· To respond to, process, process or complete transactions and/or fulfill
your requests for certain products and services, and notify you of service
issues and unusual account behavior;
· Enforce our Terms of Service or any applicable End User License
Agreement;
· Protect personal safety and the rights, property or safety of others;
· For the purpose of identifying, verifying, due diligence or
understanding your customers;
· Assess and make decisions related to your credit and risk profile and
credit product eligibility;
· To maintain and administer any software updates and/or other updates and
support that may be required from time to time to ensure the smooth operation
of our Services;
· To process or facilitate customer service, carry out your instructions,
process or respond to any inquiries made by you or on your behalf (or purported
to be made by);
· To administer and/or manage your relationship with us or your use of our
services, contact or communicate with you by voice calls, text and/or fax
messages, email and/or postal mail or otherwise, such as but not limited to
communicating administrative information to you in connection with our
services. You acknowledge and agree that we may carry out such communications
by mailing letters, documents or notices to you, which may involve disclosing
certain personal data about you to effect delivery of the same and on the outer
cover envelope/mail parcel;
· Allow other users to interact with you, contact you, or view some of
your activities on the Platform, including notifying you when other users send
you private messages, leave comments for you on the Platform, or use social
features to contact you on the Platform superior;
· Conduct research, analysis and development activities (including but not
limited to data analysis, surveys, product and service development and/or
analysis), analyze how you use our Services, recommend products and/or services
relevant to your interests, and improve our services or products and/or enhance
your customer experience;
· Allow audits and surveys to verify the size and composition of the
target audience and understand their experience with the REWE service;
· For marketing and advertising, and in this regard, to send you marketing
and promotional information related to products and/or services (including, but
not limited to, REWE's possible third-party products and/or
services) through various mediums and communications and Materials collaborate
or collaborate with products or services that REWE (and/or its affiliates or related
companies) may be selling, marketing or promoting, whether such products or
services exist now or are created in the future. You can unsubscribe from
receiving marketing communications at any time using the unsubscribe function
in electronic marketing materials. We may use your contact information to send
newsletters or marketing materials from us and our related companies;
· To respond to legal process or to comply with any applicable law,
governmental or regulatory requirements in any relevant jurisdiction or where
we have a good faith belief that such disclosure is necessary, including but
not limited to satisfying disclosure requirements under REWE or its related companies or affiliates any
legally binding requirements (including, where applicable, displaying your
name, contact details and company details);
· To generate statistics and research for internal and statutory reporting
and/or record keeping requirements;
· Conduct due diligence or other screening activities (including but not
limited to background checks) in accordance with legal or regulatory
obligations or risk management procedures that may be required by law or that
we may have implemented;
· Audit our Services or REWE's business;
· Prevent or investigate any actual or suspected violation of our Terms of
Service, fraud, illegal activity, omission or misconduct, whether or not
related to your use of our Services or any other matter arising out of your
relationship with us;
· Respond to any threats or actual claims against REWE or other claims that any content violates
the rights of third parties;
· To store, host, back up (whether for disaster recovery or otherwise)
your personal data, whether within or outside your jurisdiction;
· Process and/or facilitate business asset transactions or potential
business asset transactions where such transactions involve REWE as a participant or only an affiliate of REWE or an affiliate as a participant or
involve REWE and/or any one or more of REWE affiliates or affiliates as participants
and there may be other third party organizations involved in the transaction.
"Business Asset Transaction" means the purchase, sale, lease, merger,
consolidation or any other acquisition, disposition or financing of an
organization or a portion of an organization or any business or asset of an
organization; and/or
· Any other purpose we notify you with your consent.
(collectively, the "Purpose").
6.2 You acknowledge, agree and agree that if required by law or pursuant
to a court order or order of any government or regulatory body having
jurisdiction over REWE or in good circumstances,REWE can access, save and disclose your account
information and content. believe that such access protection or disclosure is
reasonably necessary to: (a) comply with legal process; (b) comply with the
requirements of any governmental or regulatory authority having jurisdiction
over REWE; (c) enforce REWE's Terms of Service or this Privacy
Policy policies; (d) respond to any threats or actual claims against REWE or other claims that any content violates
the rights of third parties; (e) respond to your customer service requests; (f)
protect the rights of REWE, its users and/or the public, property
or personal safety.
6.3 As the purposes for which we will/may collect, use, disclose or
process your personal data depend on the current circumstances, the above
purposes may not arise. However, we will notify you of such other purposes when
we obtain your consent, unless privacy laws permit the processing of applicable
data without your consent.
7. How does REWE protect and retain customer information?
7.1 We implement a number of security measures and endeavour to ensure the
security of your personal data on our systems. User personal data is contained
behind secure networks and only accessible to a limited number of employees
with special access rights to such systems. However, absolute security cannot
inevitably be guaranteed.
7.2 We will retain personal data in accordance with privacy laws and/or
other applicable laws. That is, we will destroy or anonymize your personal data
when we reasonably determine that (i) the retention of such personal data is no
longer consistent with the purpose for which it was collected; (ii) it is no
longer available for any legal or business purpose. Retention is required;
(iii) there is no other legitimate interest to further retain such personal
data. If you stop using the Platform, or your consent to use the Platform
and/or Services is terminated or revoked, we may continue to store, use and/or
disclose your personal data in accordance with this Privacy Policy and our obligations
under privacy laws. According to Applicable law, we may process your personal
data securely and without prior notice to you.
8. Does REWE disclose the information it collects from
visitors to external parties?
8.1 In conducting our business, we will/may need to use, process, disclose
and/or transfer your personal data to our third party service providers, agents
and/or our affiliates or related companies and/or other third parties Three
parties, these third parties may be located in or outside Malaysia for one or
more of the above items. Such third party service providers, agents and/or
affiliates or related companies and/or other third parties will process your
personal data on our behalf or otherwise, for one or more of the above. We
endeavour to ensure that third parties and our affiliates protect your personal
data from unauthorized access, collection, use, disclosure, processing or similar
risks and retain your personal data only for as long as it is required for the
above purposes .
· Our subsidiaries, affiliates and related companies;
· Buyers or sellers with whom you transact or interact on the Platform, or
in connection with your use of the Services for the above purposes;
· other users of our platform for one or more of the above;
· Contractors, agents, service providers and other third parties that we
use to support our business. These include, but are not limited to, parties
that provide administrative or other services to us, such as post offices,
logistics service providers, financial service providers, advertising and
marketing partners, telecommunications companies, information technology
companies and data centers;
· A government or regulatory body that has jurisdiction over Shrimp or as
permitted by Section 6.2;
· In the event of a merger, divestiture, reorganization, reorganization,
dissolution or other sale or transfer of some or all of REWE's assets (whether as a going concern
or as part of bankruptcy, liquidation or similar proceedings), the buyer or
other heirs, where personal data held by REWE about users of our services are assets
transferred; or counterparties to business asset transactions involving REWE or any of its affiliates or related
companies; and
· Third parties to whom we disclose for one or more purposes, and for
which one or more of these third parties in turn collect and process your
personal data.
8.2 We may share user information about our users, including statistical
and demographic information, and information about their use of the Services
with advertising partners and third-party providers of advertising, remarketing
and/or other programming.
8.3 For the avoidance of doubt, to the extent that privacy laws or other
applicable laws permit organisations such as us to collect, use or disclose
your personal data without your consent, such consent granted by law will
continue to apply. Subject to the above and in compliance with applicable law,
we may use your personal data for recognized legal reasons, including to comply
with our legal obligations, to perform our contract with you, to achieve
legitimate interests and for our use of this data for reasons greater than
those of you data protection rights, or where necessary in relation to legal
claims
8.4 Personal data transmitted to or contained on the website may be
unlawfully intercepted or accessed by third parties, technology may fail or not
work as expected, or information may be accessed, misused or misused by someone
through no fault of ours. Notwithstanding this, we will deploy reasonable
security arrangements to protect your personal data as required by privacy
laws; however, absolute security cannot be guaranteed, such as, but not limited
to, when unauthorized disclosures are made through no fault of ours The
malicious content is caused by malicious and sophisticated hacking attacks.
8.5 REWE allows you to share videos from YouTube
(“YouTube Content”) in the REWE Live feature. For this, REWE uses the YouTube API service provided by
YouTube. By sharing YouTube content, you hereby agree to be bound by the Google
Privacy Policy (http://www.google.com/policies/privacy).
8.6 Pursuant to REWE's Terms of Service, a user (including
any employee, agent, representative or any other person acting on or on behalf
of the user) hereby agrees, by using the service ("Recipient"), that
they will (i) abide by and all applicable privacy laws relating to any such
data, including any collection, processing, storage or transfer of such data;
(ii) allowing REWE or users whose personal data the recipient
has collected (“disclosing party”) from the recipient’s delete his or her data
so collected from the database; (iii) in each case of (ii) and (iii) above,
allow REWE or the disclosing party to review what
information the recipient has collected about them, in compliance with
applicable law and Where required by applicable law.
8.7 Notwithstanding anything herein, the Seller (including any employee,
agent, representative, or any other person acting on or on behalf of the
Seller) shall comply with all applicable privacy In terms of data, (i) the
personal data of such buyers shall not be used without the prior written
consent of such buyers and REWE, except as reasonably necessary to
respond to buyer inquiries and to execute, reply, process, process or complete
transactions; (ii) should refrain from using such information to contact buyers
outside the REWE platform; (iii) not disclose such buyer’s
personal data to any unauthorized third party without the prior written consent
of the buyer and REWE; (iv) Adequate security measures shall
be taken to protect the personal data of each REWE user in its possession, such data shall
only be retained as necessary for the above-mentioned purposes and in
accordance with privacy laws, and such data shall be deleted or returned to:
Any request by REWE REWE or as reasonably possible after the
transaction is completed; (v) notify REWE's Personal Data Protection Officer at [email protected] in the event of any potential data breach
or other loss of such user data.
9. Information for children
9.1 The Services are not intended for children under the age of 13. We do
not knowingly collect or maintain any personal data or non-personally
identifiable information from anyone under the age of 13, nor is any part of
our Platform or other services directed to children under the age of 13. As a
parent or legal guardian, please do not allow such children in your care to
submit personal data to REWE. If the personal data of a child under
the age of 13 in your care is disclosed to REWE, you hereby consent to the processing
of the child's personal data and accept and agree to be bound by this policy on
behalf of the child. We will close any accounts dedicated to such children and
will delete and/or delete personal data of any child under the age of 13 that
we believe has been submitted without parental consent.
10. Information collected by third parties
10.1 Our Platform uses Google Analytics, a web analytics service provided
by Google Inc. ("Google"). Google Analytics uses cookies, which are
text files placed on your device, to help the platform analyze how users use
the platform. The information generated by the cookie about your use of the
platform (including your IP address) will be transmitted to Google and stored
on servers in the United States. Google will use this information to evaluate
your use of the platform, to compile reports on website activity for website
operators and to provide other services related to website activity and
internet usage. Google may also transfer this information to third parties if
required by law, or if such third parties process information on Google's
behalf.
10.2 We and third parties may from time to time provide software
application downloads for your use through the Platform or Services. These
applications may individually access and allow third parties to view your
identifying information, such as your name, user ID, IP address of your device,
or other information such as any cookies you may have previously installed or
installed for you through third parties Software application or website.
Additionally, these applications may require you to provide additional information
directly to third parties. The third-party products or services offered through
these applications are not owned or controlled by REWE. We encourage you to read the terms
and other policies posted by such third parties on their websites or elsewhere.
11. DISCLAIMER REGARDING SECURITY AND THIRD-PARTY WEBSITES
11.1 We do not guarantee the security of personal data and/or other
information you provide on third party websites. We do implement various
security measures to maintain the security of your personal data in our
possession or control. Your personal data is contained behind secure networks,
accessible only to a limited number of persons with special access rights to
such systems, and is required to keep personal data confidential. We provide
the use of secure servers when you place an order or access your personal data.
All personal data or sensitive information you provide is encrypted into our
database and can only be accessed as described above.
11.2 In order to provide you with greater value, we may select various
third-party websites to link to the Platform and build within the Platform. We
may also engage in co-branding and other relationships to provide e-commerce
and other services and features to our visitors. These linked sites have
separate and independent privacy policies and security arrangements. Even if
third parties are affiliated with us, we have no control over these linked
sites, each of which has privacy and data collection practices independent of
ours. We may not receive data collected by our co-branding partners or
third-party websites (even if available on or through our platform).
11.3 We are therefore not responsible or liable for the content, security
arrangements (or lack thereof) and activities of these linked sites. These
linked sites are for your convenience only and you access them at your own
risk. Nonetheless, we seek to protect the integrity of our platform and the
links on each platform, so any feedback on these linked sites is welcome
(including, but not limited to, if a particular link does not work).
12. Will REWE transfer your information overseas?
12.1 Your personal data and/or information may be transferred, stored or
processed outside your country for one or more purposes. In most cases, your
personal data will be processed by us in Singapore, where our servers are
located. REWE will only transfer your information
overseas in accordance with privacy laws.
